At Pupio, we want you and your pet to be completely happy with your purchase.
If you are not satisfied with your order, you may be eligible for a return or refund in accordance with our policy and applicable UK consumer rights.
Returns
You can request a return within 14 days of receiving your order.
To be eligible for a return, the item should be unused, in its original condition and, where applicable, in its original packaging.
Please contact our customer support team before sending any item back. Do not return an item without receiving return instructions from us.
Damaged or Incorrect Items
If your item arrives damaged, defective or you receive the wrong product, please contact us as soon as possible and provide photographs or other relevant evidence. We will review the issue and, where appropriate, offer a replacement or refund.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If your refund is approved, the money will be returned to your original payment method. Please allow several business days for your bank or payment provider to process the refund.
Non-Returnable Items
For hygiene and safety reasons, certain pet products may not be eligible for return once opened or used.
This may include products that come into direct contact with pets, depending on their condition and applicable consumer rights.
Return Shipping
Unless the item is faulty, damaged, incorrect, or otherwise covered by your statutory consumer rights, return postage may be the customer's responsibility.
UK Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer protection law. Where applicable, your legal rights take priority over the terms of this policy.
Reviews
Dogs love it with the frozen yoghurt. As described